این فرصت شغلی بسته شده است.
تکنولوژیها
- SQLRelational DatabaseExcelNoSQL
Job Description
A Technical Support Specialist role is overseeing and maintaining internal & external services and software systems. Their skills are an asset to the company, as they aid in resolving technical issues and incidents, concerning and recording customer's problems or company applications. A Technical Support Specialist will also support integration by diagnosing and troubleshooting common problems in App and other products.
Job Responsibilities:
- Monitoring SLA, OLA, and growth metrics.
- Defining service levels with service providers and merchants and make sure to receive related reports in defined intervals.
- Planning to improve service qualities.
- Assessing customer support needs.
- Defining and deploying pre-requisites tools, infrastructures, processes and etc. to improve all operation processes and activities.
- Logging and resolving customer issues.
- Redirecting problems to appropriate teams. (Product team, Infrastructure, or service provider)
- Diagnosing and troubleshooting software and mobile apps or other Digipay products.
- Respond to internal stockholder’s inquiries and assist in troubleshooting and resolving challenges
- Actively update, maintain and monitor all aspects of products
- Attend in-person meetings with related stockholders to analyze, troubleshoot and diagnose product problems
Requirements:
- Availability for Monitoring Systems
- In-depth knowledge of Structured Query Language
- Knowledge of the relational and no-SQL databases
- Knowledge of systematic planning practices and service quality evaluation
- Ability to prioritize and manage several milestones and projects efficiently
- Familiarity with Financial concepts
- Familiarity with payment Industry (Shaparak, Shetab Processes)
- In-depth knowledge of software and microservices
- Previous work experience as a technical support engineer
- Strong analytical and problem-solving skills.
- Excel proficiency is a must.
مزایا
- Remote Working
- Flexible Working Hours
- Complementary Insurance
- Training & Development
- Engagement Activities
- Birthday Gift
- Lunch
- Internet Allowance
- Bounce
- Doctor